State Farm® Insurance Agent Carl Murray Jr.
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Rithvik Musuku
December 31, 2024
"I called on December 13 to cancel a policy. They asked me to send them a written request via email and I sent it the same day. They did not cancel the policy and State Farm sent another bill for the policy on December 23. I have followed up with them on December 27 and December 30 and received a response on December 31 saying "Our manager, Pamila is out of the office for the holiday and will be back to the office January 26th, 2025. She is the only one that does any and all cancellations, emails have been sent to her. Once she is back, she will process your cancellation. Thank You!" A 1.5 month delay in canceling a policy does not seem reasonable. Instead of having "only one that does any and all cancelations", they should have more people that are trained and able to cancel policies."
"Rithvik, we sincerely apologize for the delay in processing your cancellation request. While we submitted your request promptly to corporate, the refund and cancellation process is handled at the corporate level and can take some time. Due to the holidays, both our local and corporate staff members were out of the office, which further delayed the processing of refunds. We hope you understand that these factors contributed to the extended timeframe. If there's anything more we can do to assist, please give us a call directly at the office."
daniel ant
December 19, 2024
"Kimberley Bunton provided exceptional help with my auto and home insurance needs. She was professional, knowledgeable, and made the process smooth and stress-free. Highly recommend her services"
"Thank you so much for your 5-star insurance review & recommendation, Daniel! We look forward to serving you for many years to come!"
V Peters
December 11, 2024
"Carl and his staff helped execute a bond for me, not the usual fare for State Farm . The process was complicated by me being out of state, and the legal restraints on the bond, but they worked through it all( including the day before Thanksgiving ) and we got it done . Avery freindly and helpfull staff ."
"Thank you for your wonderful review, V! I'm so glad our State Farm team was able to help you navigate the complexities of the bond process, especially with the added challenge of being out of state. We truly appreciate your patience and are happy to have been able to assist you, even on the day before Thanksgiving. It was our pleasure to provide friendly and helpful service!"
abdiyow salad
December 3, 2024
"Very fast, easy and affordable!"
"Thank you, Abdiyow, for your kind words! We're thrilled to hear you found our service fast, easy, and affordable. If you ever need assistance, we're here to help!"
Jem Michaux
December 3, 2024
"Excellent and Patient service. Pamila was attentive and showed a great deal of knowledge about coverage options. Cindy was extremely helpful with gathering my documentation and emailing them in a timely manner."
"Hi Jem, we appreciate your kind words toward our staff. We are so glad that you had a great experience at Carl Murray State Farm. If you ever need anything else, please stop by or call our office! -Carl"
GUS WEATHERS
November 26, 2024
"Cindy was very nice and very goo"
"Thank you for your 5-star insurance review, Gus! We’re so glad to hear that Cindy made such a positive impression. Providing friendly and excellent service is what we aim for every day. If there’s anything else we can assist you with, please don’t hesitate to reach out!"
Naomi Quijano
November 18, 2024
"I went in today and met with Cindy who was just AMAZING!!! She saved our family about $182 monthly on our insurance and I couldn’t believe it. I definitely recommend this State Farm branch and Cindy!"
"Thank you, Naomi! We're so happy Cindy was able to help your family save $182 monthly—what an incredible win! Your recommendation means the world to us, and we’re always here to assist you & all of your insurance needs. Thanks for choosing us!"
Talisa Rush
November 16, 2024
"Carl, Pam, and the entire staff are wonderful. As frustrating it was searching for a new insurance company they made this process very easy for me and I appreciate them for that. Carl and the staff are very professional, great communicators, and resourceful. I will definitely refer them to my friends or anyone else who is looking for a new insurance agent."
"Thank you, Talisa! We're so glad Carl, Pam, and the team could make the process easy for you. Your trust and recommendation mean a lot to us, and we’re always here to help with any future insurance needs!"
Vivienne Sanders
November 8, 2024
"Cindy Young was absolutely amazing with assisting me. She helped set up my quote to even answering the questions I had about my life insurance. She was patient, thorough and kind. I’m beyond thankful."
"Thank you, Vivienne, for your thoughtful review! We’re thrilled to hear that Cindy Young provided you with exceptional service, from setting up your quote to answering all your life insurance questions. Her patience, thoroughness, and kindness truly make a difference, and we’re so glad you had a positive experience. We appreciate your trust in us!"
Moses G
November 1, 2024
"Outstanding! I was disgruntled with my previous car insurance agent until I've spoke with Chondra. She is patient, confident and very knowledgeable. She's an expert and a professional. All of my questions about the different insurance premiums were answered. I am satisfied with my experience. I regret not making the switch years ago."
"Thank you, Moses! We’re thrilled to hear that Chondra was able to provide the insurance knowledge and patience you were looking for. It’s wonderful to know she made the switch worthwhile and answered all your questions. We’re here whenever you need, and we’re so glad to have you with us! "
Dominique
October 17, 2024
"I worked with Cindy and she was amazing. She made sure I understood my policy and was able to answer any question I had."
"Thank you for your kind words, Dominique! We're thrilled to hear that Cindy provided you with such excellent service and clarity on your policy. If you have any more questions or need insurance assistance in the future, we're here to help!"
Patrick McKinley
October 10, 2024
"Very responsive and helpful agency. Cindy was great to work with!"
"Patrick, I’m glad to hear that you had a positive insurance experience with Cindy! It’s always a plus when you find a responsive and helpful agency, like us. If you need anything else, feel free to ask!"
Carla Turner
October 9, 2024
"I had a Wonderful experience with this office. My agent, Cindy Young was very knowledgeable and helpful. I will recommend Carl Murray's State Farm Insurance Agency to everyone I come across."
"Hi Carla! It’s fantastic to hear about your wonderful insurance experience with Cindy here at Carl Murray’s State Farm Insurance Agency! Her knowledge and helpfulness clearly made a difference for you. That's what we are here for!"
K Doby
October 9, 2024
"I've Never Experienced Such Amazing Knowledgeable Customer Service than this Team of Experienced Professionals Always Provides.I'm Very Thankful For Them&The Service They Provide To Me On A Monthly Basis.I'd Highly Recommend Anyone Seeking Insurance(whatsoever)To Start With Them!!"
"Hi K Doby! It’s great to hear that you’ve had such a positive insurance experience with our State Farm team! Our knowledgeable and professional service clearly makes a big impact. Thank you for recommending us—your endorsement will surely help others looking for insurance!"
Sudheer Kumar
September 30, 2024
"I had very bad experience with state farm agent Carl Murray and they put false claim on me and hiked my insurance and screw up my claim history because of this false claim my insurance amount had gone up so high . when I asked about it their response was very casual and stating that "claim is closed now " but it still show up as claim and it put bad impact on me , I want to make aware of these issues to others who may not know much of this agent and their tactics to hike the auto insurance."
"Sudheer, I apologize for the frustration that the State Farm Claims department has caused. I understand how frustrating your situation has been dealing with the corporate claims process. However I do I want to clarify that the claim in question was initiated by you and later withdrawn by you. When a claim is started, even if it is canceled, it generates a record in the system that remains accessible. Unfortunately, I am unable to remove this claim from the record, as I did not submit it myself. With your specific situation, there were some aspects that were out of our control. However, I want to assure you again that we are committed to addressing the issues within our control. Please let me know if there is anything further we can do. Thank you."
Darline Diaz
September 25, 2024
"I had a fantastic experience working with Cyndi for my auto insurance. She was incredibly friendly, patient, and well-informed. Cyndi took the time to explain everything clearly, answered all my questions, and helped me find the best plan that not only covered my needs but also saved me money! I highly recommend her to anyone looking for top-notch service and expertise."
"Hi Darline! Thank you so much for taking the time to share your 5-star insurance review & recommendation! Cyndi and the rest of our team will always be there for you!"
chris williams
August 23, 2024
"My insurance agent cindy was super helpful and a pleasure to talk to! 10/10 would recommend!"
"Thanks for the 5-star insurance review & recommendation, Chris! "
Pamela McRae
August 20, 2024
"Nice, friendly environment."
"Thank you so much for the 5-star review, Pamela!"
Valencia Davis
August 20, 2024
"Carl and his staff handled all of my needs effectively, quickly, as professionally. He thoroughly went over my life insurance options and ensured I understood what I was purchasing. I highly recommend him and his team for your insurance needs."
"Your positive insurance review and recommendations mean the world to us, Valencia! Thank you so much for the support!"
Calandra Gray
August 7, 2024
"Very professional! Cindy is the agent I work with and she is very knowledgeable nice and welcoming. She keeps me updated on things that’s about to change. Met Carl once and very nice and professional."
"Calandra, thank you for the wonderful review! I am so happy to hear that Cindy was able to help with your insurance and provide such great service! "
Lynn Rae
July 30, 2024
"Carl Murrary team appears to be an outstanding agency which cares about their consumers . The Murray agency offers friendly , professional services ensuring you are well informed in order to make a well informed decission as well as get the best offer possible by comparing prices with other competitors."
"Thank you so much for taking the time to share your positive insurance experience, Lynn! We look forward to serving you for many years to come!"
Rashawn Green
June 26, 2024
"First time car buyer , So it was my first time setting up my insurance on my own . Taylor Stinson was very helpful and made the process quick and easy !"
"Rashawn, thank you for the great review! I am so happy Taylor was able to get in set up with car insurance that best fits your needs! Congrats on buying your first car! "
Phoenix D’Vyne
June 24, 2024
"Hands down the most unprofessional office I have ever worked with! I had an insurance plan in place and everything was fine for the first 2 months, and then all of a sudden their "underwriting department" decided to classify me as an "inexperienced driver" even though I have been a licensed driver all of my life. They instantly hiked up my monthly quote by over $600, and made the entire process of correcting this error nearly impossible. The fact that they couldn't have articulated their needs of showing proof of driving history faster, coupled with an extreme lack of communication made this the worst experience I have ever had. Even once the error was acknowledged, they still made fixing the error nearly impossible. I highly recommend ANYWHERE ELSE BUT HERE. The way in which they stifled my ability to get proper insurance should be ILLEGAL AND FRAUDULENT."
"Pheonix, there is a process and a team for underwriting that is outside of my office and my team. I understand your frustrations I do and will do anything I can to help."
split gotit
June 14, 2024
"Chondra Artis was great and very patient. She helped and made sure i understood everything i needed to sign up. 5 stars for sure… thanks again"
"Hey Split! Thank you so much for the 5-star insurance review, we appreciate the support!"
User2222
May 30, 2024
"Ms Chondra was AMAZING. She was so helpful and nice. I just moved to North Carolina and she made the transferring process so seamless. I’m so glad she was able to help me and was overall an amazing person! :)"
"Thank you so much for your kind words! I'm thrilled to hear that Ms. Chondra provided you with such exceptional service during your move to North Carolina. It's always our goal to make the transferring process as seamless as possible, and it's wonderful to know that she was able to assist you with that. We truly appreciate your feedback and look forward to continuing to exceed your expectations in the future! If you need anything else, please don't hesitate to reach out."