State Farm® Insurance Agent Carl Murray Jr.

"Purchased home and auto insurance when I purchased my home. Had a sewage backup subsequently causing a major leak from upstairs down into my kitchen. I used my homeowners' insurance for the repairs. At the end of the policy period, they would not renew my homeowners' insurance. I stayed with SF for auto insurance. Purchased a new car December 2024. SF/Carl Murray Jr. never added the new car to the policy (and remove the other 2 cars I no longer owned from the policy). When I logged into the online portal I saw the old 2 cars still on and the new car not added. I immediately purchased auto insurance from a different company. Of note, I'd made 2 insurance payments on the policy which listed cars I no longer owned. I sent and email requesting cancellation of the policy. I never heard anything of the cancellation until I got a call telling me the monthly payment was due. I explained I sent an email to cancel. I was told only Pamila Bethea can cancel policies. I sent an email to Pamila. She canceled the policy as of the date she read the email. I was told they could not back date the cancellation. I requested a refund of the 2 payments made for the time period when I was not insured. I was told to send in the invoice for the new vehicle showing I made a purchase, on what date and the 2 cars used as trades. To date, no refund. Why didn't they add the new car to the policy? Why didn't they remove the old cars from the policy? Why didn't they tell me when they rcvd the cancellation request, only Pamila processes cancellations? Why haven't they refunded my 2 payments for the time when they were not insuring my vehicle?"

"CIndy was very patient with me and my chaotic situation, very professional and informative."

"Quick, easy took very good care of me. & being that her son is 25 like me she recommended me some other services to look into like life insurance police! That’s something I really appreciated :)"

"My husband and I had such a wonderful and seamless experience working with Cyndi for our homeowners insurance. She was very patient, personable and efficient. Cyndi made herself available to us in explaining the process to obtain our new policy clearly and concise. I highly recommend her to anyone looking for someone who is professional, knowledgeable and customer service friendly."

"Carl is the best he gave me amazing advice recommend him to everyone."

"Carl really knew what he was talking about, once we discussed my idea and need's he set me up with a policy that suited my needs. There was no pressure to purchase."

"Excellent, quick, and efficient service."

"Cindy was amazing and very attentive to my needs for car insurance, I’m very excited to had started my policy with State Farm!!"

"Chondra Artis did a fantastic job assisting me at the Carl Murray State Farm Agency. She was professional, knowledgeable, and incredibly helpful throughout the entire process. Chondra made everything easy to understand and took the time to ensure all my questions were answered. I truly appreciate her excellent customer service and support. Highly recommend working with her!"

"I absolutely hate having to write a bad review but in this case I feel I must. I had a policy with Carl Murray State Farm for 6 months and the first 2 months was a nightmare. I took out an PAP (personal article policy) to cover my wedding rings and additional items and a few days later the unthinkable happens and I lost my wedding ring along w/my mind. Turns out the PAP was never completed and I didn't have any coverage. After many tears, and calls, the agency finally intervened and the situation was resolved. ( I would like to send a great appreciation and THANK YOU to PAMILA BETHEA for all of her help) In March I received notification that my PAP was cancelled (due to having a claim) once I received this I contacted the office to follow up on my auto/homeowner policy. At this point I'm told I never had full coverage on both of my vehicles only liability, they sent me quotes for full coverage. A few weeks later I received an text telling me my insurance payment was late I contacted the office the next day and was told my policy was fine, the following Monday I received and email telling me my policy had cancelled. I contacted the office and was told my policy was current-turns out they were only looking at my homeowners policy not the auto- the young lady said she was sorry but there was nothing they could do to help. I was told they only write 6 months policies- however I was unaware of that, since the homeowners policy auto renewed I expected the auto to do the same.- My advice is please be intentional when getting the information you need- I was asked several times who did I speak to- but that really didn't matter if it was not noted in the account."

"Jamie is awesome! Extremely polite and helpful. I needed a document that was not readily available and she immediately sent it to me no questions asked. Thank you for being great at your job!"

"Im was superb at helping me get insured with State Farm!!!! I recommend everyone try State Farm!"

"Kimberley is very nice and helping with her clients and servicing."

"Cindy was great!!!"

"I have call backs emails and for knowledge and policy I need thanks Mrs Young"

"Ms. Young was super helpful and made the process quick and simple."

"Carl Murray my husband and I want to say thank u for being so caring for our insurance needs and listening as well the staff at this location is professional as well as caring Cindy my queen thank u fior working with me as well. This is the location u want to go for any of there services State Farm . Blessings to all the staff. Denise O."

"Kimberly D. You was exceptional in handling my insurance concerns and signing me up for the best coverage. I am more than pleased with selecting State Farm as my insurance. Thank you for the excellent customer services you have provided. You have no idea how much you have made my day Great. I will definitely recommend you all."

"Carl and his team were very helpful. Pamela helped set up life insurance for my 2 year old son and husband. She was very knowledgeable about insurance and terms. Highly recommended this team for your insurance needs"

"I called on December 13 to cancel a policy. They asked me to send them a written request via email and I sent it the same day. They did not cancel the policy and State Farm sent another bill for the policy on December 23. I have followed up with them on December 27 and December 30 and received a response on December 31 saying "Our manager, Pamila is out of the office for the holiday and will be back to the office January 26th, 2025. She is the only one that does any and all cancellations, emails have been sent to her. Once she is back, she will process your cancellation. Thank You!" A 1.5 month delay in canceling a policy does not seem reasonable. Instead of having "only one that does any and all cancelations", they should have more people that are trained and able to cancel policies."

"Kimberley Bunton provided exceptional help with my auto and home insurance needs. She was professional, knowledgeable, and made the process smooth and stress-free. Highly recommend her services"

"Carl and his staff helped execute a bond for me, not the usual fare for State Farm . The process was complicated by me being out of state, and the legal restraints on the bond, but they worked through it all( including the day before Thanksgiving ) and we got it done . Avery freindly and helpfull staff ."

"Very fast, easy and affordable!"

"Excellent and Patient service. Pamila was attentive and showed a great deal of knowledge about coverage options. Cindy was extremely helpful with gathering my documentation and emailing them in a timely manner."

"Cindy was very nice and very goo"